QUESTIONS
Welcome to deckxtreme.online – your one-stop skateboard and accessories sales platform!
The following is a FAQ about websites that sell skateboards and accessories (including skateboards, skateboard decks, skateboard sandpaper, skateboard racks, and skateboard wheels). It is designed to help you quickly find information about products, purchases, delivery, returns, and exchanges.
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- Product-related questions
What products are sold?
Mainly skateboard decks, skateboard racks (stands), skateboard wheels, and skateboard sandpaper.
How to choose a skateboard deck that suits you?
When choosing a skateboard deck, you should consider your personal height, weight, skill level, and skating style. Beginners are usually advised to choose a wider, more stable deck, while professional skaters may prefer a narrower, more flexible deck.
What is the role of skateboard sandpaper?
Skateboard sandpaper is used to increase the friction between the foot and the board to help skaters maintain balance when skating and doing stunts. When choosing, you can choose sandpaper of different roughness according to your personal preferences and skating habits.
How to choose the size and hardness of skateboard wheels?
The size of the wheel affects the speed and stability of the slide. Large wheels are suitable for smooth roads, while small wheels are suitable for stunts. The hardness of the wheel determines its grip and wear resistance. Wheels with higher hardness have better wear resistance but weaker grip; wheels with lower hardness have the opposite.
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- Purchase-related questions
How do I place an order?
Select the required product on the website, add it to the shopping cart, and follow the prompts to fill in the delivery address, payment method and other information to complete the purchase.
What payment methods are supported?
We support multiple payment methods such as credit cards, debit cards, and PayPal.
Do you provide invoices?
Yes, you can download electronic invoices in your account after the purchase is completed.
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- Delivery-related questions
How long is the delivery time?
Normally, the order processing time is 2 working days, and the delivery time depends on the selected delivery method. Standard delivery usually takes 7 working days, and expedited delivery is faster.
Do you provide international delivery?
Yes, we provide international delivery services. Delivery costs and times will vary depending on the destination.
How do I track my order?
After the order is shipped, you will receive an email with tracking information. You can use this information to track the order status on the courier’s website.
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- Return and Exchange Related Questions
What is the return and exchange policy?
Within 7 days after receiving the goods, if the goods are in their original condition and have not been used, you can apply for a free return or exchange. When returning or exchanging goods, you must ensure that the goods, accessories, and packaging are intact.
How to apply for a return or exchange?
After logging in to your account, find the relevant order on the order management page, click the “Apply for Return or Exchange” button, and follow the prompts to fill in the reason for return or exchange and related information.
Who will bear the return or exchange postage?
If the return or exchange is caused by product quality problems, we will bear the postage; if the return or exchange is caused by personal reasons, the postage must be borne by you.
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- Other FAQs
How to contact customer service?
You can contact us by email or phone on the website. Our customer service team will be happy to answer your questions.