Welcome to the return and exchange policy page of deckxtreme.online!
1. Return and exchange period
Return period: within 7 days from the date the customer receives the product.
Exchange period: usually the same as the return period, but some websites may have specific time requirements for exchanges, such as within 7 days after receiving the product.
2. Return and exchange conditions
Product status: The product must be kept in its original state, unused, undamaged, and the packaging, labels, accessories, etc. are intact.
Non-human damage: If the product has quality problems or the website has made a mistake in shipping, the customer has the right to request a return or exchange. For returns and exchanges caused by personal reasons of the customer (such as dislike, inappropriate size, etc.), some websites may not accept or charge a certain fee.
Retain evidence: When applying for a return or exchange, the customer may need to provide evidence such as product photos, order numbers, invoices, etc. to prove the product status and purchase records.
3. Return and exchange process
Login account: The customer must first log in to the account used when purchasing.
Apply for return and exchange: Find the relevant order in your account, click the “Apply for return and exchange” button, and fill in the reason for return and exchange, return address and other information according to the website prompts.
Waiting for review: The website will review the customer’s return and exchange application within a certain period of time (such as 2 working days).
Send back the goods: If the application is approved, the customer needs to send the goods back to the address provided by the website. Some websites may require customers to advance the shipping fee and refund the shipping fee after the return and exchange is completed.
Refund/exchange: After the website receives the returned goods and confirms that they are correct, it will refund or exchange them. Refunds are usually returned to the customer’s payment account, and exchanges are sent to new products according to the customer’s needs.
4. Special considerations
Battery products: For skateboards containing batteries (such as electric skateboards), some websites may not accept returns or exchanges, or require customers to remove the batteries and properly dispose of them before returning.
International returns and exchanges: For international customers, returns and exchanges may involve additional duties, taxes and customs clearance fees. These costs are usually borne by the customer, and the return and exchange process may be more complicated.
Customized products: If customers purchase customized skateboards or accessories, some websites may not accept returns or exchanges, because customized products may not be resold.
5. Sample return and exchange policy (hypothetical)
The following is an example of a return and exchange policy for a hypothetical website, for reference only:
Return period: 7 days from the date of receipt of the product.
Exchange period: 7 days from the date of receipt of the product.
Return and exchange conditions: The product must be kept in its original condition, unused, undamaged, and the packaging, labels, accessories, etc. must be intact. The website will bear the shipping costs for returns and exchanges due to product quality problems or website delivery errors; returns and exchanges due to personal reasons of the customer shall be borne by the customer.
Return and exchange process: Customers need to log in to their account first, then apply for a return or exchange and wait for review. After the review is passed, the customer needs to send the product back to the address provided by the website. After receiving the returned product and confirming that it is correct, the website will refund or exchange it.
